Refund policy

Due to the nature of custom work, all custom and personalized items are non-refundable and non-returnable. Once an order is placed and approved, it cannot be canceled, returned, or refunded.

Exception: If your item arrives damaged or there is an error on our part, please contact us within 3 days of delivery with photos so we can make it right.

For non-custom (ready-made) items, we accept returns within 14 days of delivery. 

To be eligible:

• Item must be unused, unworn, and in original condition 
• Must be returned in original packaging (if applicable)

Refund Process
Once your return is received and inspected:

• Approved refunds will be issued to your original payment method
• Please allow 5-10 business days processing 

Return Shipping

• Customers are responsible for return shipping costs 
• Original shipping fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 3 days of delivery 
• Include clear photos of the issue

We will review and provide a replacement or solution as quick as possible.

Contact Us

For any questions or concerns regarding your order, send email to:

orders@tcre8tivestudio.com